Finding An Honest Appliance Repair Service in The Antelope Valley, CA

18 Oct

Please go to our new site for this article and more appliance repair articles from Palmdale, CA Lancaster, CA and the Antelope Valley, CA.  Just go to Antelope Valley Appliance Repair Blog

Be sure to check out my new article on blogspot titled “Appliance Repair or Appliance Replace?”

Thank You,   -Bob (the appliance guy)   Lancaster Appliance Repair

When your appliances break down who do you call?  Do you already have a company that you’ve used before and are happy with the service?  Or do you feel you were ripped off the last time,  and rather than go through that again,  maybe you’ll just buy a new one?  Unfortunatly there are dis-honest companies out there that only care about how much money they can get from you.  There are also good honest companies that do the right thing, give you the right advice and charge a fair price for their service.  How do you know which is which?  Here are some key steps to finding the right Appliance Repair Service in your area.

1.   Ask your friends for a referral. The very best way to find an Appliance Repair Service is by “Referral”. When someone you know recommends a company they were completely happy with(which includes service, price, professionalism, etc.)then you already know you’re getting a good company. Just be sure you trust this person’s opinion!

2.     Look for license and insurance. The ad you’re looking at should say “Licensed & Insured” and should have the company’s state license.

3.      Check to make sure their license number is valid and their insurance is current.

4.      Check the length of time the company has been in business at the same location, under the same name. A company with a long local history is a better bet than a recent startup with no history in the area.

5.   Look to see that they are in the major business internet directories.(yellowpages.com, superpages.com, google maps, yahoo local, etc.)

6.   Be aware that companies who spend a lot of money on advertising have to get that money from somewhere… usually in the higher fees they charge you.

7.    Weigh the benefits of the personal attention you will receive from a family-owned business vs the unknown technician a larger company will send. A local person has a reputation to uphold locally. A representative of a large national chain however, may or may not be concerned about giving you the best deals or service.

8.    Ask the name of the technician they are sending and ask to speak to him/her. It’s ok to ask them how long they’ve been repairing appliances and see if they will talk to you about your problem. If they are honest, they will discuss your problem with you. If you explain the symtoms you are experiencing with your appliance, they should be able to give you some possibilities of what type of repairs you may need. If they won’t talk to you about it, you should consider that a red flag.

9.    Ask a specific question. For example: “Hello, I have a Kenmore gas dryer that was working fine until today. It still runs fine but there is no heat at all. If all I needed was a new igniter replaced, which is part number 279311, how much would the total repair cost me? I understand that you may find other things wrong and the estimate you give me over the phone could change, but all I’m asking is how much would it cost me if all you had to do was replace the 279311 igniter?” If they won’t answer that question, it should be a red flag to you.

  • Before replacing an appliance, it’s worth a service call to find out exactly what’s wrong. Many times people will buy a new appliance without even checking out what it would take to fix the one they have. They assume it’s going to cost too much when sometimes it’s a quick, minor, inexpensive repair. (providing you call an honest appliance repair service.

How do you feel about this?  Do you agree or dis-agree?  I would love to hear how other people and other appliance technicians feel about this.

-Bob Meadows

Owner/Technician

B&D Appliance Service/Palmdale, CA

   http://www.bdappliance.com

Whirlpool appliance repair Lancaster, CA

Visit the Antelope Valley Appliance Repair Service Blog

        

 

4 Responses to “Finding An Honest Appliance Repair Service in The Antelope Valley, CA”

  1. Genie October 18, 2010 at 3:44 pm #

    I’ve been ripped off by an appliance repair company! I used to have a home warranty policy with AHS and I called in because my refrigerator wasn’t cooling anymore. They sent out some unprofessional company that wasn’t even from our area. He was late, sloppy looking, and very rude!! He told me I needed a new compressor and they had to get approval from AHS and then order it. I paid him the $60.00 co-pay and now I had to wait. After 2 days of not hearing anything, I called AHS and they informed me that my claim had been denied due to lack of maintenance. “What Do You Mean? Lack Of Maintenance!!” They said my condenser was dirty and that is why my compressor went bad. What A Scam !! I vacuum out my condenser at least twice a year. When I looked under there I saw a tiny bit of dog hair but definitley not enough to make any difference at all. Not only did this repair service rip me off for $60.00 but my home warranty company did too!! Don’t they screen these companies they hire? Needless to say, I cancelled my policy with AHS. Something like that makes you afraid to call anyone for service again.

    • bobtheapplianceguy October 19, 2010 at 12:50 pm #

      Genie, I know exactly what you mean! I used to work for AHS. When I signed up with them, they were a good company. Within 3 months they made me their top contractor for our area. I always took care of their customers and my customer approval rating was higher than the national average. That’s when they cared about the customer. Things changed a few years ago and it seemed like all they cared about was how much money they had to pay out. I was being replaced by companies that would send out in-experienced technicians that falsely denied claims. Just like what happened to you! The reason I know this is because the customer would scream for a 2nd opinion and ask for my company. I would go out and find that the first company was wrong and shouldn’t have denied the claim. I was realizing that I was being replaced because I was doing the right thing and not playing the “Deny The Claim” game! They would still send me a few calls but nothing like it had been for the past 12 years so I Quit! Sometimes a company gets too big and forgets about how they got there in the first place. Customer satisfaction is what makes a company grow! If you start to only care about the money, you stop growing and start going backwards. Doesn’t it make sense that if you try to save money by unjustly denying claims, you’re going to lose more money because those customers will not renew their policies??? All you have to do is type in “AHS Complaints” in google search and you’ll be AMAZED!!!

  2. Kris Lindstrom October 18, 2010 at 4:07 pm #

    That is great advice! In times when we call a company for whatever we need and we end up being frustrated by the lack of customer service, it is refreshing to know there are still companies out there that care. It amazes me how rude some businesses treat you and act like you’re bothering them when you call. Whenever I DO find a company that’s honest, and friendly, and knows what they’re doing, I use them and recommend them over & over again!! Like plumbing Lancaster, CA Nice Article Bob!!
    -Kris Lindstrom
    Handyman Lancaster CA

    • bobtheapplianceguy October 19, 2010 at 12:57 pm #

      Thank you Kris!! I agree!! How can you expect your customers to call you back if you don’t give them great service??? And why would you be rude to them? Makes no sense to me!!

Leave a Reply

Please log in using one of these methods to post your comment:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Google+ photo

You are commenting using your Google+ account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s

%d bloggers like this: